Terms & Conditions

This policy was last modified on 01/7/2015

Italian Coffee SA (Pty) Ltd is a business in the catering industry that markets fast moving consumer goods (FMCG).

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by way of the designated courier company.
 

Export restriction
The offering on this website is available to Southern African Development Community (SADC) member countries only.
 

Return and Refunds policy
The provision of goods and services by Italian Coffee SA (Pty) Ltd Ltd is subject to availability. In cases of unavailability, Italian Coffee SA (Pty) Ltd
will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee. If a product is faulty on arrival or order is incorrect, please contact us immediately. Italian Coffee SA (Pty) Ltd may request pictures of the products received
 

Customer privacy policy
Italian Coffee SA (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
 

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Italian Coffee SA (Pty) Ltd bank account, the details of which will be provided on request.
 

Credit card acquiring and security
Credit card transactions will be acquired for Italian Coffee SA (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Italian Coffee SA (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
 

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Responsibility
Italian Coffee SA (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Country of domicile
This website is governed by the laws of South Africa and Italian Coffee SA (Pty) Ltd chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 27 Southway Road, Kelvin, Sandton, 2090


Variation
Italian Coffee SA (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information
This website is run by private company based in South Africa trading as Italian Coffee SA (Pty) Ltd and with registration number 2012/1007255/07 and Broadband Investment Trust.
Italian Coffee SA (Pty) Ltd contact 0861 656 055.


Discount Vouchers and Coupons

Italian Coffee may release printed or digital discount vouchers/coupons [hereafter referred to as vouchers] from time to time. Such vouchers may be available through the website and/or from third-party websites, in magazines and other media.

Vouchers can be used for discounts on the site only as long as the voucher is valid. Given expiry dates cannot be moved.

Promotional vouchers

Promotional vouchers are issued at Italian Coffee’s discretion. Users don't have the right to promotional vouchers and can't earn them. Promotional vouchers are issued with specific terms and conditions that regulate how and when they can be used.

A voucher can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the voucher.

A voucher can only be used once and only one voucher can be used per shopping basket. Vouchers are not transferrable and cannot be exchanged for cash. The discount value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

If you want to return an item bought with the use of a voucher:
 
If you have redeemed a voucher or discount voucher against a purchase, and you'd like to return all items purchased, Italian Coffee will refund you or credit your account with the rand value of the purchase and re-issue the voucher or discount voucher, with the same associated terms and conditions.

If you have used a voucher or discount voucher against a purchase and then return some of the items purchased, Italian Coffee will recalculate the total value of your purchase AFTER the returned item(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the voucher, Italian Coffee reserves the right to deduct the value of the voucher off the refund for the returns, or, should you have credit in your Italian Coffee account, to debit the value of the voucher off your account balance.

Promotion vouchers cannot:

1. Be used to buy other vouchers

2. Be exchanged for cash

3. Be transferred to anyone else